Responsible gambling

Responsible Gaming at Gateway Casino Kenora

As part of our commitment to providing a safe and enjoyable gaming environment, we are dedicated to promoting responsible gaming practices among all players.

Self-Exclusion Program

If you feel that your gambling habits have become problematic or if you simply want to take a break from gaming, please contact us at least 24 hours in advance. We will temporarily exclude you from accessing our games for a minimum of six months and up to an indefinite period as needed.

Deposit Limits

• Daily: CAD $50 - CAD $10,000
• Weekly: CAD $100 - CAD $50,000
• Monthly: CAD $500 - CAD $200,000

You can adjust your deposit limits anytime through our website or mobile app. Decreases in limit will take effect immediately, while increases will only be applied after a 24-hour cooling period.

Withdrawal Limits

• Daily: CAD $10,000
• Weekly: CAD $50,000
• Monthly: CAD $200,000

VIP players (those holding Platinum or higher status) may have their monthly withdrawal limits increased up to CAD $500,000 with additional KYC verification.

Reality Check and Session Time Limits

To help you stay in control of your gaming habits, we offer a range of tools:

• Reality check: Our system will prompt you every 30-120 minutes with reminders about your account activity.
• Session time limits: Choose from a variety of auto-logout timers between 1 and 8 hours to ensure regular breaks.

Problem Gambling Support

If you or someone close to you needs help managing problem gambling, please reach out to:

• ConnexOntario
• Problem Gambling Institute of Ontario (PGIO)
• Gamblers Anonymous Ontario
• Ontario Problem Gambling Helpline (live chat)

We value your well-being and aim to provide a safe environment for all our players.